New to iTAN?

Do I need to be a member to tan?

No, we welcome all tanners! Although memberships are the most cost-efficient way to tan with iTAN, we offer other options as well. If you would like to tan for a couple of weeks we offer 30-day packages that range from $70-$130 depending on the package you choose. If you only want a couple of sessions, we also have convenient point packages that allow you to tan in any of iTAN’s sunbeds at a preferred rate. If you would like 1 single session, we do offer affordable single sessions. iTAN can cater to everyone’s needs!

Memberships

How do memberships work?

Memberships are the most cost­efficient option when tanning with iTAN Memberships allow unlimited access to our Express, Sunless and VIP units depending on the membership you choose, and can be used at all 8 of our studios! Upon signing, there is a setup fee of $15. The membership fee is electronically withdrawn from a Credit card or VISA Debit on the 15 th of the month. Visa, MasterCard & Visa Debit is accepted We do not accept American Express Your very first payment is prorated in store on the day of sign up, meaning, if you sign up on the 1 st of the month, you will not have to pay for the first 15 days of the pay period. You will only pay for the 15 days of the month that you are tanning with us! Memberships cannot be shared There is no cancellation fee and memberships can easily be frozen for $3 a month in order to lock in your best price! There is a 3 month minimum.

How do I cancel my membership?

Simple, come into any of our 8 studios and our tanning consultants will process the changes with you.

All cancellations and freeze requests must be completed as follows:

If your monthly payment processes on the 1 st of every month you have until the 15 th of every month to cancel before the next payment

If your monthly payment processes on the 15 th of every month you have until the 1 st of every month to cancel before the next payment

A cancellation or freeze can only take effect after the 3 month minimum

Verbal cancellations or freeze requests will not be accepted

We cannot process cancellations or freeze requests over the phone, it must be done in person

Does the month I sign up count in my 3 month minimum?

This would depend on the time of the month that you sign up. If you sign up before the 1 st of the month, that payment will count as your first month. However, if you sign up after the 1 st of the month, then the following payment will count as your first month.

Can I upgrade or downgrade my membership?

Of course! Both an upgrade and downgrade have to be processed in store with one of our tanning consultants.

Upgrades can take effect before your 3 month minimum is over

Depending on what day of the month you decide to upgrade, you will pay the prorated amount of the new membership fee for the rest of the month.

Your new membership fee will begin to be automatically withdrawn on the 15 th of the next month

Downgrades cannot be processed until after the 3 month minimum

A downgrade would need to be processed before the 1 st of the month in order to take effect on the following payment, the 15 th of the month.

There is no downgrade fee!

What other options are available if I do not want to have monthly payments?

Our 30-day package and point package would be your best option. *

Professional Sunbeds

Can anyone tan in sunbeds?

Unfortunately, not everyone can tan! By law, we cannot offer tanning bed services to anyone under the age of 18 (you can still spray tan!). Another thing you have to consider is your skin type. The first thing you do when you walk into any of our studios is to fill out a tanning waiver. This waiver helps our tanning consultants determine your skin type, which in turn, will help us determine which beds you should be using and for how much time.

** Please note: Photo identification is required for tanning services!

Why should I alternate sunbeds, and what is the difference between High & Low Pressure?

To understand why you should alternate tanning equipment, you need to understand the difference between high & low pressure. High Pressure bulbs contain a very high percentage of UVA (approximately 98% UVA & 2% UVB). UVA penetrates deeper into your skin for a long-lasting tan! Low Pressure bulbs contain a slightly larger percentage of UVB (between 3.5-4.8%). UVB only penetrates the surface layer of your skin, giving you immediate results!

UVB stimulates melanin production in the skin, while UVA browns the melanin. Thus, the reason you should alternate between high & low pressure tanning equipment, is to get both an immediate & long lasting tan! Best of both worlds! Using the same equipment every time you tan will eventually stunt the progress of your tan.

** Important to note: UVB is ideal for creating a base tan. Once your base tan is achieved, you can move on to beds with more UVA that will help brown the melanin in your skin!

Do I need to make an appointment to tan?

We do take appointment for Spray Tan sessions. You can book online at www.itanstudios.com or at our Facebook page @iTANStudios

Can I tan every day?

It is not recommended! iTAN promotes and supports safe and healthy tanning. For the best results, you should tan between 1 and 3 times per week. It is also recommended that you wait about 48 hours between tanning sessions! Tanning every day can actually be counterproductive!

What should I wear while tanning?

What you wear while tanning is completely up to you! However, keep in mind that any areas that are not typically exposed to sunlight will be a lot more sensitive. If you choose to tan without undergarments, make sure you start with low time, to build a base tan in sensitive areas!

How often should I come to build a base tan or maintain my base?

Keep in mind that everyone’s skin is different and each skin type can tan at a different rate. However, typically a base tan can be achieved in approximately 6-8 tanning sessions, using mostly low pressure tanning equipment. Once your base tan has been achieved, you should tan about 1-2 times a week in mostly high pressure tanning units.

Should I use sunbeds if I am treating Psoriasis, Eczema or Acne?

We have clients who have had success in improving their skin condition with regular use ofour sunbeds. It is important to note that we advise all clients to discuss their specific skin condition and treatment plan with a medical doctor. If the doctor recommends the use of sunbeds, you will find iTAN studios offers sunbeds with a large percentage of UVB, which is required to treat some skin conditions. iTAN is not making a medical claim, always consult your medical doctor.

Can I tan if I’m taking medication such as antibiotics?

The answer to this question would depend on the type of medication you are using. Most medications will state on the bottle whether or not it will create light sensitivity. However, our tanning consultants are NOT medical experts. It is always a great idea to consult your doctor or pharmacist before exposing yourself to UV light. As a precaution, we always recommend you lower your time significantly to prevent a negative outcome! Better safe than sorry!

Why do certain parts of my body get darker than others?

Almost everyone has trouble tanning a certain part of his or her body. Typically, most people have trouble with their face or legs. Your legs are the furthest extremities from your circulatory system, meaning, they don’t receive as much blood flow. Therefore, they take longer to tan. In this case, you should use a tingle on your legs. A tingle is a lotion that helps oxidize your skin, so that it will tan at a quicker rate. Ask a tanning consultant to see if a tingle would be right for you! On the other hand, your face is a sensitive area that is constantly being washed and exfoliated. You should ask a tanning consultant about a facial lotion with added bronzers to even out the color. Body lotions can sometimes be too harsh for the face, and contain fragrances, so your face should be treated separately!

Why are there white spots on my back? Should I flip over?

The white spots on your back are pressure points that lose circulation from laying on acrylic. We do not recommend flipping over, as the pressure can damage the acrylic you are laying on top of. The best way to minimize pressure points is to use our stand-up beds. You can also alternate tanning beds as some of our tanning equipment has contoured acrylic which will help minimize pressure points.

Will tanning affect my hair color or yellow my nails?

Don’t forget, the beds work just like the natural sun! The UV rays can indeed fade your hair. iTAN supplies 3 towels in each of the rooms, so you can either wrap your hair in a towel, or embrace your natural sun kissed highlights! Any ‘yellowing’ of the nails would derive from the lotion you are using. If the lotion contains DHA or cosmetic bronzers, they can potentially discolor your nails. To prevent staining, always wash your hands after your tanning session!

How do I make my tan last?

To understand why you should alternate tanning equipment, you need to understand the difference between high & low pressure. High Pressure bulbs contain a very high percentage of UVA (approximately 98% UVA & 2% UVB). UVA penetrates deeper into your skin for a long-lasting tan! Low Pressure bulbs contain a slightly larger percentage of UVB (between 3.5%-4.8%). UVB only penetrates the surface layer of your skin, giving you immediate results!

UVB stimulates melanin production in the skin, while UVA browns the melanin. Thus, the reason you should alternate between high & low pressure tanning equipment, is to get both an immediate & long lasting tan! Best of both worlds! Using the same equipment every time you tan will eventually stunt the progress of your tan.

Furthermore, iTAN sells take home products that can extend the life of your tan and provide you with all necessary skin care benefits.

** Please note: Excessive shaving will strip your tan quicker. Also, showering in hot water will strip moisture from your skin, causing your tan to fade! Moisturize excessively!

What is used to disinfect the equipment and how can I ensure they were cleaned properly?

iTAN’s training program ensures our tanning
consultants properly clean and disinfect all tanning equipment. We use a medical-grade disinfectant (called PREempt). This solution kills all bacteria on hard surfaces, like sunbeds. If you have any concerns at all about how we clean the sunbeds a tanning consultant will show you how we clean the sunbeds.

I got a little redness during my last session, what should I do now?

If you got any redness, wait until the redness is completely gone before coming in for another session. Also be sure to hydrate the area as much as possible using a hemp or aloe based product. When you are ready to come back, be sure to lower your time by 1 minute, and slowly work your way back up.

Why should I use lotion & why can’t I buy it from the drugstore?

Lotion is a very important agent when trying to achieve the best and quickest results. Tanning lotions give you 40% of your color. Many of them contain natural ingredients, such as tyrosine, that help stimulate melanin production in your skin. Lotions can restore your skin with vitamins and nutrients that UV exposure could be taking away. Drugstore lotions are not specifically designed for indoor use. Many Drugstore lotions contain harsh ingredients that can be very damaging to the skin. Your tanning consultant can choose the perfect lotion to cater to your tanning needs, where as a drugstore lotion is very basic, and may not help your specific skin type.

** Please note: Certain tanning lotions & tanning oils damage the tanning bed acrylics. iTAN does not allow the use of these products in our studios and we recommend these products are never applied to your skin.

Spray Tanning

What is the difference between the mystic and versa spa? How long do they last?

The mystic is made to darken your skin based on your natural undertones, while the versa gives off a deeper, more olive undertone. The versa will last approximately 4-5 days, while the mystic will last 5-7 days. If you are unsure of which one would be perfect for you, one of our tanning consultants can look at your skin and lead you in the right direction!

Do I need to book an appointment?

Yes, we prefer that you make an appointment. Although, we will accept walk-ins if we have room!

How do I prepare for a spray tan and maintain it?

Get ready for your spray tan! You will be very happy with the results! Before you spray tan:
1. Shower and exfoliate the day of your spray tan session using water-based products only. (if you need to exfoliate at iTAN, no worries we have exfoliating towelettes for sale)
2. Please do not have any oil-based products/moisturizers/make-up on your skin. They create a barrier on your skin which will impact your spray tan results. (remember though, we have exfoliating towelettes for sale if
you need them)
3. Shave at least 12 hours before your spray tan.
4. If you wax, do so before your spray tan, as the wax will remove the layer of skin that has been bronzed with the spray tan solution.
5. We recommend wearing black loose-fitting clothing as the bronzer may transfer to your clothing. (if it does no worries it will wash out)

After your spray tan:
1. Continue your daily moisturizing regimen.
2. Avoid salt water and chlorinated water as they strip the bronzer.
3. The more you perspire, the quicker the spray tan will fade.
4. Keep shaving to a minimum.

How long do I have to wait to shower or work out?

Approximately 6-8 hours to shower and work out. Keep in mind, the more you sweat and shower, the quicker the spray tan will fade!

Will my skin turn orange?

Skin will turn orange because of over-saturation. When you choose a colour that is too dark for your skin pigmentation, you can get discoloration (like orange). Our tanning consultants are trained to choose the perfect colour for you. We also recommend adding an enhancer to your spray tan that will ensure no streaking. Also, it ensures the spray tan is evenly absorbed in dry and oily areas. And it makes your tan last longer! *

Have you seen that episode of friends? Will that happen to me?

This is the all-time most frequently asked question! The answer is no! All of our tanning consultants are trained to instruct new clients on how to do the spray tan step-by-step. Also, both spray tans walk you through the process when you’re ready to start! The Spray tan unit used during that episode was also outdated. All iTAN locations have new and updated equipment.

Can I shave or wax after my spray tan session?

We do not recommend waxing after spray tanning because it will remove the surface layer of the skin, which will strip the spray tan. In terms of waxing, we recommend keeping it to a minimum. The more you shave, the more you will strip your tan away!

Will the spray tan dye my hair and nails?

No, the spray tan will not dye your hair. As soon as you take a shower for the first time, the solution will wash away from your hair, and we also supply hair nets to protect it for the most part. We also supply baby oil in the room to protect your finger nails and toe nails.

Why do the bottoms of my feet turn orange?

During your spray tan session your feet absorb all the solution remaining on the base of the spray tan unit. To prevent this we recommend you use ‘Sticky Feet’ which is a disposable protective covering that is applied to the base of your feet during your spray tan session.

Will body hair affect the development of my spray tan?

It will not affect the spray tan as long as you don’t shave or wax it afterwards. Otherwise, the spray tan will just develop through it or around it!

Will a spray tan prevent me from burning?

No, this is a common myth. A spray tan is temporarily, and does not create a base tan! Use protection when spending time in the sun for long periods of time, because it is more difficult to detect a burn under a spray tan!

Are spray tans harmful for my skin in any way?

Everything is safe in moderation. Both spray tan solutions are made with mostly natural ingredients; however, there is a small percentage of DHA in both. DHA is a delayed bronzer that works with the proteins in your skin to make you darker over 6-8 hours. Keep in mind; you are not ingesting the solution. If you are concerned, we do have eyewear and nose plugs to protect your mucus membranes.

Are the Versa and Mystic solutions nut free?

The Versa contains walnut shell extract, while the Mystic is completely nut free!

Tanning Myths

I do not need protective eyewear if I close my eyes.

Not true! Your eyelid is only about half a layer of skin. UV rays penetrate between 1-2 layers of skin. Eyewear is required to be worn by law.

Will a spray tan prevent me from burning?

This is a common myth. A spray tan is temporarily, and does not create a base tan! Use protection when spending time in the sun for long periods of time, because it is more difficult to detect a burn under the spray tan!

Is it true that some beds can’t burn you?

No, this is impossible. In reality such a bed wouldn’t work because both UVA and UVB are needed in order to produce a tan, however small the levels of UVB may be, it is still needed to stimulate the melanin.

Does the hotter the bed mean the darker the tan?

No, heat has nothing to do with the tanning process. All our beds are air-conditioned, so you will feel cool and comfortable and still get a dark tan!

Does the mist in your tanning beds make me tan quicker?

No, the mist is simply for comfort!

Why Choose iTAN?

  • Ottawa's award winning tanning studio
  • Over 20 years of exceeding customer expectations
  • 8 convenient locations across Ottawa
  • Professional bronzing sunbeds
  • 18 private heated spray tan booths
  • Smart Tan skin certified