ATTENTION: Please book on the hour or half-hour when booking equipment that starts on the hour. Ex – 1 pm or 1:30 pm, not 1:15 1:45.

A $5 Service Fee will be charged for any missed appointments. We, unfortunately, have had many no shows and it is unfair to clients and staff members. You have up to 1 hour before your scheduled appointment to cancel via this site. We appreciate your understanding on this matter.

 

BOOKING

Booking your tan is simple, just visit www.itanstudios.com and click the “Book a Tan” button on the top right to take you directly to this page. Booking your tan is highly recommended, scheduling online reserves your spot so you can focus on enjoying your session. Walk-in sessions can only book for the same day in the studio and scheduled appointments can not be adjusted to accommodate any unscheduled appointments.

Remember to check your spam or trash folder if you do not see a booking confirmation email to your Inbox.

ARRIVE ON TIME

Clients have a 5 minute grace period for a late arrival on any booked session. iTAN reserves the right to give your appointment away past the 5 minute late time. Your 30-minute time slot includes approximately 5 minutes for room prep and sanitization at the end of the 30-minute time slot. For example, your appointment is at 1 pm and you get into your room at 1 pm, you will have until 1:25 pm (25 minutes) to tan. The last 5 minutes are for room sanitization and cleaning. If you arrive 5 minutes late you will have lost 5 minutes of your time. This policy has been implemented to respect all the new cleaning procedures expected by the Ottawa Health Unit, and also other clients’ reserved time slot.

SPRAY TAN BOOKING

For Spray Tan Members & Clients: 1 spray tan appointment per booking. You can book your next spray tan once your scheduled session is completed. For an ultimate spray tan, iTAN recommends a session every 4-5 days. Oversaturation could potentially cause a less than optimal result. Spray Tip: Purchase iTAN’s exfoliating mitt or body wash scrub to use before each spray for maximum results. Click here for “how to prep for a spray tan session”

SUNBED BOOKING 

For Sunbed Clients iTAN Studios and Health Canada recommend 48 hours in between every Sunbed tanning session. Booking is allowed up to a certain amount of days each week and is adjusted accordingly based on availability, time of year and client demand.

DOUBLE BOOKING IN A 24 HOUR PERIOD IS NOT ALLOWED.

Please arrive a minimum of 5 minutes prior to your scheduled appointment. Late arrivals may be subject to adjusted tan times based on the booking schedule.

iTAN reserves the right to adjust and/or cancel any bookings at any time based on demand and availability. If a scheduled appointment is adjusted or canceled beyond our control, iTAN will do its best to accommodate another time slot but can not guarantee it.

CANCELLING YOUR BOOKED SESSION

Clients can schedule up to 10 minutes before any open time slot.

Clients must cancel, or change their booking, 60 minutes before your scheduled appointment. If a cancellation, or change, is not done within the 60-minute window it will be considered a missed appointment. A $5 Service fee will apply for missed appointments.

To cancel, or change an appointment, here are the options:

  • Go to your original booking confirmation email, and click “My Appointment”
  • Or go to www.itanstudios.com click the “Book a Tan” button to link you to our scheduler.

If you miss 1 scheduled appointment, without proper cancellation, your booking privileges may be suspended and you will only be able to do walk-in tans.

iTAN is no different than any other business that schedules appointments, if you miss your scheduled time it affects iTAN’s Operations and also Clients who may have wanted to book your time slot.

NOTE:  leaving voicemails, private messages on social media platforms or emails to iTAN is appreciated but is not an acceptable method for canceling or changing an appointment.

If you have any questions about iTAN’s booking policy contact us at info@itanstudios.com.

Why Choose iTAN?

  • Proudly offering tanning options in Ottawa for over 20 years
  • 50 Premium sunbeds across our Ottawa locations
  • 18 Premium spray tan booths in Ottawa
  • Award-winning tanning studio
  • Impeccable studios designed to ensure you have an enjoyable experience
  • Staff are all Smart Tan certified ready to help you choose the best lotion and tanning option for your skin type
  • Clean, controlled indoor environment for beautiful, flawless tans all year-round