Policy

 

Lotions, Products, and Accessories

At this time, due to health concerns surrounding the Corona Virus iTAN cannot offer any returns or exchanges on products and accessories. All sales are final.

Tanning Packages

iTAN does not offer a refund on tanning services.

A 30-day package end 30 days after the date of purchase and includes the days the studios are closed.

VIP upgrades cannot be redeemed for cash and are treated as tanning packages.

iTAN highly recommends following all health tanning guidelines and tanning exposure schedules.

The client accepts the terms and conditions of the Customer Agreement and this agreement overrides any other forms of communication.

If you are not satisfied with your result you must inform iTAN within 24 hours from when the time your service was completed.

Booking Policy

Booking your tan is simple, just visit www.itanstudios.com and click the “Book a Tan” button on the top right and then choose your location. Booking your tan is highly recommended, scheduling online reserves your spot so you can focus on enjoying your session.

Remember to check your spam or trash folder if you do not see a booking confirmation email in your Inbox.

For Spray Tan Members & Clients: 1 spray tan appointment per booking. You can book your next spray tan once your scheduled session is completed. For an ultimate spray tan, iTAN recommends a session every 4-5 days. Oversaturation could potentially cause a less than optimal result.  Click here for “how to prep for a spray tan session”

For Sunbed Clients iTAN Studios and Health Canada recommend 48 hours in between every Sunbed tanning session. Booking is allowed up to a certain amount of days each week and is adjusted accordingly based on availability, time of day, and client demand.

Please arrive 5 minutes before your scheduled appointment. Late arrivals may be subject to adjusted tan times based on the booking schedule.

iTAN reserves the right to adjust and/or cancel any bookings at any time based on demand and availability. If a scheduled appointment is canceled beyond our control, iTAN will do its best to accommodate another time slot but can not guarantee it.

Canceling or rescheduling your tan

Clients can book up to 10 minutes before their appointment.

Clients must cancel, or change their booking, 60 minutes before their scheduled appointment. If a cancellation, or change, is not done within the 60-minute window it will be considered a missed appointment.

Spray Tanning/ Snbe tanning – if you are unhappy with a service performed you must advise us within 24 hours of your last appointment. We do not give refunds but will assess the issues and take appropriate action and remedies.

Double booking your tan in one day is not allowed.

 To cancel, or change an appointment, here are the options:
  • Go to your original booking confirmation email, and click “My Appointment”
  • Or go to www.itanstudios.com click the “Book a Tan” button to link you to our scheduler.

If you miss 1 scheduled appointment, without proper cancellation, your booking privileges may be suspended.

NOTE: leaving voicemails, private messages on social media platforms, or emails to iTAN are not acceptable methods for canceling or changing an appointment.

Membership policy

Before you cancel there are a couple of key things to keep in mind.

There’s a reason why we signed up in the first place! The reasons we usually hear from our Clients are “tanning makes me feel great” or “I feel more confident”. Why would you take this feeling away from yourself if there are other options at iTAN to continue to feel great? The better you feel the better your life will be, don’t take this GIFT away from yourself.

This is why at iTAN Studios we want to make it as easy as possible to keep you feeling and looking great. We have options of $11 a month for Sunbed tanning and $15 a month for Spray tanning to keep your Glow on at an extremely affordable price.

Our membership prices are subject to change, and at most of our locations, if you sign up again (for example, at the start of the next tanning season when you’re thinking about sunshine again) after canceling, the price for the same membership may be higher and you will also avoid any setup fees.

Before you decide, email info@itanstudios.com and they’ll be more than happy to help you find a solution that works for you and your budget in the long and short term!

There is no cancellation fee but we recommend switching your membership or keeping active. Why? By staying active you avoid any activation fees and you lock in your rate.  For only  $2.56 a week or .36 cents a day you can come in and Sunbed tan for up to 6 minutes or $15 a month for a special Spray Tan membership.

Please email info@itanstudios.com to inquire or make any account changes.

 

Other Membership information.

Any outstanding payments must be settled prior to canceling your membership.

Clients must email info@itanstudios.com if you have an account request. Once a request is made the proper procedure must be followed in order to process any changes. If procedures are not followed the change will not be made.

iTAN is not responsible to update the client’s information such as visa/debit cards that are expired, misplaced, or stolen. It is up to the clients to inform iTan of any payment changes or updates. Fees may apply for any declined monthly billing.

 

 

Why Choose iTAN?

  • Proudly offering tanning options in Ottawa for over 20 years
  • 50 Premium sunbeds across our Ottawa locations
  • 18 Premium spray tan booths in Ottawa
  • Award-winning tanning studio
  • Impeccable studios designed to ensure you have an enjoyable experience
  • Staff are all Smart Tan certified ready to help you choose the best lotion and tanning option for your skin type
  • Clean, controlled indoor environment for beautiful, flawless tans all year-round