MEMBERSHIPS AND TANNING PACKAGES DURING A LOCKDOWN
In the event of a shutdown mandated by the Provincial Government, all membership billing will be suspended, tanning packages, and any expiry dates extended. None of our clients will lose out on any service during this shutdown. If you have any questions please feel free to email email@example.com.
Note: responding to emails during Shutdowns are delayed as only essential businesses are allowed to be open, we appreciate your patience and understanding.
New to iTAN?
Do I need to be a member?
We welcome all tanners! Although memberships are definitely the most cost-efficient way to tan with iTAN and the savings are irresistible, we do offer other options as well. If you would like to tan for a couple of weeks we offer 30-day packages. If you only want a couple of sessions, we also have convenient point packages that allow you to tan in any of iTAN’s sunbeds at a better rate than single sessions. If you would like 1 single session, we do offer single sessions. iTAN can cater to everyone’s needs!
How do memberships work?
Memberships are by far the most cost-effective option when tanning with iTAN Studios. Depending on the membership you choose, memberships allow access to our Express sunbeds, VIP sunbeds, and/or private Sunless tanning booths for as low as $11 a month.
Monthly membership fees are electronically withdrawn on an ongoing basis from a Credit card or VISA Debit on the day you sign up. Visa, Mastercard. American Express and Debit are accepted. We can not accept Cash, RBC Debit, Virtual Cards, or Prepaid Credit Cards for monthly membership fees.
Members are responsible for contacting firstname.lastname@example.org to report a lost or stolen card and to provide new payment card information. Members also have the option of updating the new payment card information in-store by signing a Change of Payment form with an iTAN staff member.
Your billing cycle starts on the day you sign up.
Memberships cannot be shared.
Most Memberships are eligible for cancellation once the 3-month minimum commitment term has passed. Members are required to email email@example.com for any account change requests. There is no cancellation fee.
I want to switch my membership
We want to make sure you are in the right membership as your needs change every so often. We make this easy as iTAN’s newest pricing policy has dropped “the one-time purchase “on those irresistible promotions and you can repurchase anytime. Email firstname.lastname@example.org for more information about your account.
How do I cancel my membership?
Before you cancel there are a couple of key things to keep in mind.
There’s a reason why you signed up in the first place! The reasons we usually hear from our Clients are “tanning makes me feel great” or “I feel more confident”. Why would you take this feeling away from yourself if there are other options at iTAN to continue to feel great? The better you feel the better your life will be, don’t take this GIFT away from yourself.
This is why at iTAN Studios we want to make it as easy as possible to keep you feeling and looking great. We have options of $11 a month for Sunbed tanning and $15 a month for Spray tanning to keep your Glow on at an extremely affordable price.
Our membership prices are subject to change, and at most of our locations, if you sign up again (for example, at the start of the next tanning season when you’re thinking about sunshine again) after canceling, the price for the same membership may be higher and you will also avoid any setup fees.
Before you decide, email email@example.com and they’ll be more than happy to help you find a solution that works for you and your budget in the long and short term!
There is no cancellation fee once your 3-month commitment on some memberships is completed but we recommend keeping active. Why? By staying active you avoid any activation fees and you lock in your rate. For only $2.56 a week or .36 cents a day you can come in and tan for up to 6 minutes or $15 a month for a special Spray Tan membership.
Please email firstname.lastname@example.org to inquire or make any account changes.
Any outstanding payments must be settled prior to canceling your membership.
Please email email@example.com if you have questions regarding your membership billing date, your cut-off date, and any other account inquiries. Proper procedures must be followed and completed.
iTAN does not accept verbal, voicemail, or social media messages as a cancel request. iTAN does not monitor voicemails.
Does the month I sign up count in my 3-month minimum?
Yes, your initial payment counts as your first month of the 3-month commitment.
For any further information please email firstname.lastname@example.org.
Can I share my membership?
Memberships cannot be shared or transferred. Each Client must tan on their own unique account due to Ottawa Public Health rules. Packages can not be split or shared.
What other options are available if I do not want to have monthly payments?
We now have some memberships with no commitment or try our 30-day package, point packages, or pay upfront memberships maybe your best option. Memberships are by far the best money-saving option.
Please check the Covid Update tab in the Q&A section of this site.
Why Choose iTAN?
- Proudly offering tanning options in Ottawa for over 20 years
- 50 Premium sunbeds across our Ottawa locations
- 18 Premium spray tan booths in Ottawa
- Award-winning tanning studio
- Impeccable studios designed to ensure you have an enjoyable experience
- Staff are all Smart Tan certified ready to help you choose the best lotion and tanning option for your skin type
- Clean, controlled indoor environment for beautiful, flawless tans all year-round